Local technician and helpdesk under sandwich course (M/F)

Cloud Temple, a leader in digital sovereignty, supports businesses and public sector bodies in the transformation, hosting and outsourcing of their critical applications. Cloud Temple is offering you the opportunity to join its teams as a local technician and helpdesk under a sandwich course (M/F).

The technician will work on a daily basis at our customers' sites in the Paris region and at Cloud Temple's premises.

MISSIONS :

Reporting to the End-Users Division Manager, you will work on a daily basis at our customers' sites in the Paris region and at Cloud Temple's premises:

• Local customer support
• Follow-up of actions defined by the End-Users division manager
• Monitoring contractual indicators
• Recording files in the ticketing tool
• Identifying, qualifying and resolving incidents and requests
• Escalation, coordination and follow-up (reminders) of unresolved requests and incidents to the skills groups
• Drafting of documentation following incidents or requests for services not covered,
• Inventory management

As part of the drive to improve skills (Microsoft, Fortinet, Security, ITIL, etc.), a training and certification programme is offered to every member of staff in the End-Users/Utilities division.

At Cloud Temple, we believe in boldness and initiative. In addition to these tasks, we expect you to be proactive and to participate in the continuous improvement of your area of responsibility as your skills increase.

SKILLS REQUIRED :

Training : ❑ Post-BAC

Tools you need to know :

❑ Mastery of the Windows 8, 8.1, 10, and MacOs workstation environment, the Office pack, Microsoft Outlook\Exchange, Azure and Office 365

❑ Command PS or cmd (ipconfig, tracert, nslookup ......) , patching and cabling, DHCP Client, IPv6, DNS DHCP ...).

❑ Knowledge of workstation and information system security: anti-virus, anti-spam, encryption, etc.

❑ Remote access management (VPN, Token, MFA, etc.)

Language skills : English: read, spoken and written

EXPECTED SKILLS :

❑ Autonomy

❑ Reactivity

❑ Tenacity

❑ Good interpersonal skills and willingness to work with others

❑ Priority management

ADDITIONAL INFORMATION :

❑ Workplace: Close to Cloud Temple customers and Cloud Temple.

Choose us for :

• Our leading position in a fast-growing sector
• Support and coaching from experienced colleagues
• Our innovative organisation, which will enable you to progress within the Group
• Our technical and functional training systems
• Our collaborative events
• Our co-option and mobility scheme
• Our quality of working life programme (teleworking, employee services, CSR commitments, etc.)
• And always: profit-sharing, mutual insurance/health insurance, TR card, social and economic committee, RTT, etc.

Cloud Temple is committed to promoting diversity. This position is open to disabled workers with equal skills.